Donation refund & cancellation policy

1. Refund window

Donations are refundable within 30 calendar days of the transaction date. Request a refund by emailing info@warriorsfund.org with:

• Donor name
• Approximate donation date and amount
• Last 4 digits of the card, or DAF sponsor name, or check number

Direct-donation refunds process to the original payment method within 5–10 business days. Card refunds may take 1–2 billing cycles to appear on your statement depending on your issuer. A DAF grant made in error can be returned to the sponsoring fund, not to the donor.

2. After 30 days

Refund requests beyond the 30-day window are evaluated case-by-case. We honor refunds for clear billing errors (duplicate charges, incorrect amounts, fraudulent activity). We do not refund donations already disbursed to a third-party vendor on behalf of a veteran — e.g., a landlord paid for emergency rent, a utility paid for shutoff prevention, or a clinic paid for HRT care. Once those funds leave our account, they belong to the recipient veteran's case.

3. Recurring (monthly) donations

Monthly donors can cancel anytime via:

• The Cancel subscription link in any donation receipt email from Givebutter, PayPal, or your DAF/employer platform
• Emailing info@warriorsfund.org with your donor name and last 4 digits of the card or account

Cancellations stop future charges immediately. Already-charged donations are governed by the 30-day refund window above. We do not impose lock-ins, minimum-commitment periods, or cancellation fees.

4. Donor-advised funds (DAFs)

A DAF grant is made by the sponsor (Fidelity Charitable, DAFgiving360, Vanguard Charitable, NPT, a community foundation or another sponsor). If you recommended a grant by mistake and the sponsor has not yet disbursed it, contact the sponsor to reverse the recommendation. A grant that reached us in error can be returned to the sponsoring fund, not to the donor.

5. Gifts made by mistake

Wounded Warriors is a national 501(c)(3) public charity, EIN 86-1336741. You can verify our record at IRS Tax Exempt Organization Search. To give, visit warriorsfund.org/donate. In a DAF or matching-gift portal, search for Wounded Warriors; Tax ID (EIN) 86-1336741 to find Wounded Warriors.

If a gift reached us by mistake

If you made a gift by mistake, email info@warriorsfund.org or use warriorsfund.org/donate/mistaken-gift. Include the date, amount and transaction reference if available. We review the report, confirm the gift with the payment channel, and return it through that channel. A DAF grant made in error can be returned to the sponsoring fund, not to the donor.

6. Tax deductibility

Wounded Warriors is a national 501(c)(3) public charity. Donations are tax-deductible to the fullest extent allowed by U.S. law. Donors received no goods or services in exchange for their contributions unless explicitly stated on the donation receipt. Save your receipt for IRS records.

Verify our 501(c)(3) status at IRS Tax Exempt Organization Search using EIN 86-1336741.

7. Disputed transactions / chargebacks

If you dispute a transaction directly with your card issuer rather than contacting us first, we lose the donation, the dispute resolution fee, and any matching gift. Please email info@warriorsfund.org first — we resolve nearly all donor issues within one business day. Filing a chargeback after we've already issued a refund will result in the chargeback being declined and may incur additional processor fees that reduce future donor impact.

What if my donation receipt didn't arrive?

Receipts come from the processor (Givebutter, PayPal, your DAF/employer platform). Check your spam folder for the processor's domain. If still missing after 24 hours, email info@warriorsfund.org with the approximate date and amount and we'll re-send.

Can I change my recurring donation amount?

Yes — cancel the current recurring donation via the receipt-email link and re-subscribe at the new amount via /donate. Or email info@warriorsfund.org and we can do it for you.

Are mailed-check donations refundable?

Yes, same 30-day window. We will mail a check to the donor's address on file or void the original check if not yet deposited. Email info@warriorsfund.org with the donor name and check number.

What about stock or crypto donations?

Appreciated-stock gifts (DTC transfers to our Schwab account) and crypto gifts (via The Giving Block) are not refundable once the asset is in our custody. Tax law treats these gifts as completed upon transfer of legal ownership. Contact us before initiating a transfer if you have any uncertainty.